How do I get started?
Registration is fast and easy. Just log onto our website at www.studentbackup.com, click on the Install Now icon, and follow the simple instructions. This one time registration process takes just a few minutes to complete.

After registering, how do my files get backed up each day?
Once you have installed and registered the Student Backup software, our system will automatically backup your files every day. Just leave your computer on and connected to the Internet and Student Backup will take care of the rest.

What do I do if I lose my Encryption Key?
1) Right mouse click the SB icon found in the bottom right corner of the screen, select Open Client
2) Select Help from the top menu bar
3) Click Print Disaster Recovery Information

Where do my files have to be located in order to be backed up?
Your files must be located in the My Documents folder (Documents folder in Windows Vista) or on the Desktop. Also, the files in the My Documents folder for any other User Name found in your computer's Documents and Settings folder will also be backed up.

What types of files can I back up?
Our system will backup all of your word processing (Word, WordPerfect), spreadsheet (Excel, Lotus 123), presentation (PowerPoint) and .PDF (Adobe Acrobat) files.

How does Student Backup know which files to back up each day?
Student Backup has spent years perfecting our program to insure unattended, automated backup of your files. Our program scans your computer every day and backs up existing files, newly created files and files that have been changed or updated.

Why not just Email myself my files or use a hardware backup device?
You could. But all of these alternatives would require you to remember and perform a backup EVERY DAY. With your hectic study schedule and social life, are you really going to be that disciplined? Ask yourself, “How often do I backup my files now?”

How secure and safe are my files?
Your files are protected via Blowfish encryption, the highest level of encryption security available today. Only YOU will possess the encryption code needed to unlock your files. Even Student Backup will not have the ability to unlock or access your files. Our servers are stored at TWS Hosting in Islandia, New York, one of the most reliable data centers in the United States. The security of their systems insures that your files will always be available when you need them.

How do I recover my files if my computer crashes?
In the event that a disaster recovery is required, please contact recovery@studentbackup.com.

Can I use any computer to access or restore my files?
Yes. As long as you have your encryption code available and the computer you are on has a Microsoft Windows operating system and is connected to the Internet, you will be able to restore your files.

What types of computers is Student Backup compatible with?
Student Backup will work on any Microsoft Windows workstation or laptop.

How can I get more information?
Feel free to contact your student salesperson if you have any questions. Your student salesperson’s contact information may be found on the sales flyer provided to you by the salesperson. You can also find out more information by sending us an Email at amanda.ryan@studentbackup.com

What happens if I am not satisfied with Student Backup's service?
For any reason, if you are not satisfied with the product within 15 days of purchase, you will be entitled to a full refund.

Can I choose or limit which file types Student Backup will back up, or does Student Backup always back up the specified file types?
No, Student Backup will always back up the specified files.

Will Student Backup work if I take my computer home during the semester break or do I have to be at school in order for Student Backup to work?
Yes, Student Backup will work if you take your computer home from school as long as it is connected to the internet.

How do I uninstall Student Backup?
Go to the Control Panel, Add/Remove Programs, select RemoteBackup.exe and click remove.

Why is there an SB icon on the bottom right of my screen?
The SB icon signals the user that the program is running. This icon will not appear in Windows Vista.

I lost the SB icon (not visible in Windows Vista), how do I get it back?
Restart the computer.

Will Student Backup affect my computer’s performance?
No, Student Backup will not affect performance. Student Backup runs in the background and does not prevent you from using your computer or any application.

What happens if the internet connection or the power is lost during the back up process? Student Backup will attempt to reconnect and continue the backup for eight hours, otherwise Student Backup cancels the backup and performs the next scheduled backup.

How do I enable Student Backup after disabling Student Backup?
Restart the computer.

Can my computer get a virus from the server storing my files?
No, you can not get a virus from the server. Your files are stored exactly as they are sent to Student Backup and do not interact with any other files on Student Backup's server.

How long will a remote backup take?
Less than one hour for a complete backup and usually five minutes or less for an incremental backup.

Why are remote backups considered more beneficial?
The data is immediately stored off-site using an automated backup system. Only an internet connection is needed, eliminating the need for expensive backup equipment and media. Because the system is automated, no user interaction is required.

How secure are remote backups?
Very. All files are encrypted using Blowfish encryption with their own personal encryption code which is only known by the user of the system. Blowfish encryption has never been broken by a hacker.

What is encryption?
Encryption is basically a mathematical formula that scrambles a data file. And the only way to unscramble it is with the encryption code.

When I installed StudentBackup, my user name appears with the number 1 as part of my user name. Why?
This occurs when another user has the same user name.

How much storage space do I have on the Backup Server for backing up my files?
You may backup up to 1GB of files under a single user account. In the event the files being backed up by our system near the limits of your 1GB storage limit, we will notify you via Email so that you may delete or move non-critical files from your My Documents folder or StudentBackup.com may impose a fee.

The 1GB of capacity represents the amount of storage you will be allotted at our data facilities. Because your files are compressed prior to transmission to our offsite data center, the actual amount of files on your computer that may be backed up may be significantly greater than 1GB. In a bench test of over 100 college student computers, we found compression ratios of 25% to over 100%, with most experiencing over 50% compression. What this means to you is that you may be able to backup significantly more than 1GB of files, with the possibility of having 2GB of data backed under your account.

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