Test Connection
To try a test connection, do the following:
- Click 'Start'
- Click 'All Programs'
- Click the 'Student Backup' folder
- Click 'Student Backup'
- (Windows Vista Users) Click 'Allow'
- Click 'Run'
- Click ‘Test Connection’
This will confirm the StudentBackup program is running properly.
Functions Grayed Out
StudentBackup is an automated, unattended computer backup system which is easy to install and use. The users of StudentBackup require no technical expertise. With this version of StudentBackup, many of the program options are made unavailable in order to simplify the program operations. We feel this is best for students who simply want to secure their essential student files in a care free manner.
Backup Times
Backup begins sometime just after midnight, local time, and takes only seconds. There is no interruption of service. Make sure your computer is on at that time, connected to the internet, and not in a sleep mode. StudentBackup does not backup files at any other time.
Encryption Key Location
Make sure that you have your username, password, account group and encryption key. These items are needed for disaster recovery. You will NOT be able to recover your data without them.
If you do not have your disaster recovery information, do the following:
- Click 'All Programs'
- Click the 'Student Backup' folder
- Click 'Student Backup'
- (Windows Vista Users) Click 'Allow'
- Click 'Help'
- Click 'Print Disaster Recovery Info'
File Types
StudentBackup has pre-selected the files to be backed up that are produced by the following programs:
- Word Processing (Word 2003 & 2007, Word Perfect)
- Spreadsheet (Excel 2003 & 2007, Lotus 123)
- Presentation (Power Point 2003 & 2007)
- Adobe Acrobat (.PDF)
Specifically, the following file extensions are backed up by our service: .doc, .dot, .dochtml, .dothtml, .docx, .docm, .dotx, .dotm, .dld, .xls, .xlt, .xlm, .xld, .xla, .xlk, .xlc, .csv, .dif, .xlshtml, .xltshtml, .xlthtml, .dqy, .gra, .xlsx, .xlsm, .xltx, .xltm, .xlsb, .xlam, .ppt, .pps, .pot, .pwz, .ppa, .pptx, .potx, .potm, .ppam, .pptm, .ppsx, .ppsm, .one, .onetmp, .onetemp, .pdf, .fdf, .xfdt, .wpt, .qpw, .ws, .wri, .txt. No other file extensions will be backed up by our system.
Files must be located in the My Documents folder and its subfolders for XP users, or in the Documents folder and its subfolders for Vista users; or in a folder on the Desktop.
Where To Keep Your Documents Locally
StudentBackup will backup authorized files located only in the My Documents folder and its subfolders for XP users, or in the Documents folder and its subfolders for Vista users; or in a folder (not a folder shortcut) on the Desktop.
Operating Systems
StudentBackup is available for the following operating systems:
- Windows 2000
- Windows XP
- Windows Vista
StudentBackup is not Mac compatible at this time.
Sleep Mode
Your files will be backed up nightly as long as your computer is on and not in a sleep mode. The program runs automatically in the background.
Remote Access
Before our support technician can remotely access your computer and trouble shoot please disable the “User Account Control” in Windows Vista by doing the following:
- Open Control Panel.
- Under User Account and Family settings click on the "Add or remove user account".
- Click on one of the user accounts, for example you can use the Guest account.
- Under the user account click on the "Go to the main User Account page" link.
- Under "Make changes to your user account" click on the "Change security settings" link.
- In the "Turn on User Account Control (UAC) to make your computer more secure" click to unselect the "Use User Account Control (UAC) to help protect your computer". Click on the Ok button.
- You will be prompted to reboot your computer. Do so when ready.
In order to re-enable UAC just select the above checkbox and reboot.
Refund From OCM
We at StudentBackup provide computer backup to thousands of students nationwide. We regret that we were unable to resolve your specific computer issues. It is our hope that you found our service and support responsive.
For your refund, please provide your packing slip information or your name and billing address, all materials previously sent to you, and reason for returning StudentBackup, and send to:
StudentBackup/OCM
305 W. Commerce Street
Chambersburg, PA 17201
www.ocm.com
Exception Error
If you feel the StudentBackup program is not working as it should, please email the following:
- Operating system
- Firewall and antivirus software you are using
- The brand of your computer
- Your username
- Email address
to: support@studentbackup.com
No Backup Confirmation Message
After you have successfully installed and registered your StudentBackup program and you are not receiving a registration confirmation or a daily email from WebBackupOnline.com confirming a nightly backup, the cause could be one of the following: (Please read carefully.)
- Your computer was shut down or was in a sleep mode during the night
- You have had extended problems with your internet connection
- The confirmation message was blocked or “junked” by your email program. (Make sure your email program permits any message sent to you from "WebBackupOnline.com”)
- The email address you registered with StudentBackup is incorrect
- You have recently changed your email address have not notified StudentBackup.com
- Your email address is no longer an Account on your email program
- Your firewall or antivirus program again is blocking the confirmation message after you updated or reinstalled your firewall recently.
To check if your email address is correct, try the following:
- Click 'Start'
- Click 'All Programs'
- Click the 'Student Backup' folder
- Click 'Student Backup'
- (Windows Vista Users) Click 'Allow'
- Click 'Help'
- Click 'Print Disaster Recovery Info'
If your email address is incorrect, provide us with the following information so we may update your StudentBackup account information:
- Username
- First Name
- Last Name
- Address
- Phone Number
- Correct Email Address
Email this back to us at support@studentbackup.com.
Email Address
To check if your email address in your StudentBackup account is correct, do the following:
- Click 'Start'
- Click 'All Programs'
- Click the 'Student Backup' folder
- Click 'Student Backup'
- (Windows Vista Users) Click 'Allow'
- Click 'Help'
- Click 'Print Disaster Recovery Info'
If your email address is incorrect, please provide us with the following information so we may update your StudentBackup account information:
- Username
- First Name
- Last Name
- Address
- Phone Number
- Correct Email Address
Storage Allocation
Please do not worry about the storage space allocation error messages you are receiving. Vista has a unique way of storing files on your computer, and we are modifying our StudentBackup server to compensate for this. There is sufficient storage space left for backing up your files.
File Recovery
StudentBackup disaster recovery is designed to work during a complete restoration of your computer after a catastrophic failure of your hard disk or operating system. To recover from this kind of failure all your programs, including StudentBackup, are reinstalled, and all your data are restored to your hard drive. During the reinstallation of the StudentBackup program you will be given the option to restore the files you have backed up remotely on the StudentBackup server.
The StudentBackup program does not have the option to recover individual files you may have lost or deleted from your computer in error.
Successful Registration/Backup
After you have successfully installed and registered your StudentBackup program and you are not receiving a registration confirmation or a daily email from WebBackupOnline.com confirming a nightly backup, the cause could be one of the following: (Please read carefully.)
- Your computer was shut down or was in a sleep mode during the night
- You have had extended problems with your internet connection
- The confirmation message was blocked or “junked” by your email program. (Make sure your email program permits any message sent to you from "WebBackupOnline.com”)
- The email address you registered with StudentBackup is incorrect
- You have recently changed your email address have not notified StudentBackup.com
- Your email address is no longer an Account on your email program
- Your firewall or antivirus program again is blocking the confirmation message after you updated or reinstalled your firewall recently.
- You have changed your internet service provider to a university or college.
To check if your email address is correct, try the following:
- Click 'Start'
- Click 'All Programs'
- Click the 'Student Backup' folder
- Click 'Student Backup'
- (Windows Vista Users) Click 'Allow'
- Click 'Help'
- Click 'Print Disaster Recovery Info'
If your email address is incorrect, provide us with the following information so we may update your StudentBackup account information:
- Username
- First Name
- Last Name
- Address
- Phone Number
- Correct Email Address
Email this back to us at support@studentbackup.com.
If your have updated or reinstalled your firewall program recently, please contact us at support@studentbackup.com.
Reinstall
This special reinstall would be required if the original installation was not successful, or your computer had not make contact with the StudentBackup server to complete the registration. In most cases this would occur if your firewall or antivirus program is blocking your computer contact with the StudentBackup server. You would also use this special reinstall when you receive an error message that the StudentBackup program is still on your computer when you try to reinstall the program. And finally, you would try this reinstall if your registration number is incorrect or is missing.
Please do the following to reinstall your StudentBackup program in a special manner.
(Note: During the installation, if your firewall or antivirus program requests permission [in a popup window] to allow StudentBackup access to the internet, you must select OK in order for StudentBackup to communicate and register with the StudentBackup server.)
Then do the following:
- Click 'Start',
- Click 'All Programs' look for the Student Backup folder and delete it.
Once you have completely uninstalled all the files, please do this:
- Take out the CD and Restart your computer
- Make sure you are connected to the internet
- Insert the CD, go to my computer and right click the CD drive-by the SB icon
- Double click CLIENT folder (not CD root directory).
- Now click the SETUP – (double click the set up wizard-blue icon)
Please continue with the regular set up procedure written on the instructions that came with your CD starting with step #5.
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