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We want you to have an excellent experience using Student Backup. To help, we have provided answers to the most frequently asked support questions, both operational and technical.
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Click on any Topic below to see all Frequently Asked Questions |
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| General Questions
How can I get more information about Student Backup?
Will Student Backup work if I take my computer home during the semester break, or do I have to be at school in order for Student Backup to work?
Student Backup will work if you take your computer home from school as long as it is connected to the internet using all connection services except for a dial-up.
Why is there an SB icon on the bottom right of my screen (Vista & XP)?
The SB icon signals the user that the program is running and gives you access to the program console.
Why “backing up your files remotely” is considered more beneficial?
The data is immediately stored off-site using an automated backup system. Only an internet connection is needed, eliminating the need for expensive backup equipment and media. Because the system is automated, no user interaction is required.
After I installed Student Backup on my Mac, I can’t remove my Student Backup CD.
Just restart your Mac computer. You then will be able to eject the CD.
Is the Student Backup service associated with the college where it was bought?
No. The Student Backup service is associated with the computer on which it is installed. You can transfer the service to another computer when you replace the computer it is registered to.
Why does my Student Backup icon appear all black?
Most computer users set their display color setting to 32-bits to get the most benefit from their monitors. Either by user choice or due to running some game programs, the color is reset to 16 bit in order to get a slightly better performance of the computer. At this setting the Student backup icon will appear all black. To change your color setting to 32 bit, go to Display Setting in your control panel and reset it to 32 bit.
How do I set up for Remote Access in Vista?
Before our support technician can remotely access your computer and trouble shoot please disable the “User Account Control” in Windows Vista by doing the following:
- Open Control Panel.
- Under User Account and Family settings click on the "Add or remove user account".
- Click on one of the user accounts, for example you can use the Guest account.
- Under the user account click on the "Go to the main User Account page" link.
- Under "Make changes to your user account" click on the "Change security settings" link.
- In the "Turn on User Account Control (UAC) to make your computer more secure" click to unselect the "Use User Account Control (UAC) to help protect your computer". Click on the Ok button.
- You will be prompted to reboot your computer. Do so when ready.
- In order to re-enable UAC just select the above checkbox and reboot. Please let us know when the above has been dismantled.
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Restore/Disaster Recovery
How do I recover my files if my computer crashes and I have lost all my programs and files?
Click on the Disaster Recovery icon in the upper right hand corner of the Student Backup home page (www.studentbackup.com) and follow the on-screen instructions. The computer that you are attempting to restore to must be running one of the compatible operating systems. Have your username and password available and your computer connected to the Internet, and you will be able to restore your files.
Recovery Encryption Key: When trying to recover your files after a disaster and the recovery program asks for an Encryption Key, type in, (without any dashes) the Serial Number you were given with your Student Backup program.
How do I recover individual files?
Student Backup stores two versions of your files on its server. Click on the SB icon in the system tray for Windows or the Student Backup program name in the upper tray for MAC. Select Restore Now to start the recovery process. Select the recovery options you require. Click on the box next to the file or files you want to recover.
I have replaced my computer with another computer. How can I transfer my Student Backup account to my new computer?
Insert the Student Backup installation CD into the other computer. When the installation window opens up, select Reinstall (not Install). Have your Username and Password ready to complete the installation. (Note: The Student Backup program will not work properly on your old computer.)
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| Specifications
What types of files can I back up?
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Student Backup will backup all of your word processing (Word, WordPerfect, and Pages), spreadsheet (Excel, Numbers), presentation (PowerPoint, Keynotes) and .PDF (Adobe Acrobat) files. Files that are pre-selected for backup must be located in the following folders and/or their subfolders: Documents folder in Vista; My Documents folder in Windows XP; and Users folder on all Mac Platforms.
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The following file extensions are pre-selected for backup by our service: .doc, .dot, .dochtml, .dothtml, .docx, .docm, .dotx, .dotm, .rtf, .dld, .xls, .xlt, .xlm, .xld, .xla, .xlk, .xlc, .csv, .dif, .xlshtml, .xltshtml, .xlthtml, .dqy, .gra, .xlsx, .xlsm, .xltx, .xltm, .xlsb, .xlam, .ppt, .pps, .pot, .pwz, .ppa, .pptx, .potx, .potm, .ppam, .pptm, .ppsx, .ppsm, .one, .onetmp, .onetemp, .pdf, .fdf, .xfdt, .wpt, .qpw, .ws, .wri, .odt, .ott, .sxw, .stw, .ods, .ots, .sxc, .stc, .odp, .otp, .sxi, .sti, .odf, .sxm, .smf, .mml, .pages, .template, .keynote, .key, .kth, .numbers, .nmbtemplate.
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No other file extensions, such as music, video, or image files, will be backed up by our system.
Where do my files have to be located in order to be backed up?
Your files must be located in the following folders and/or their subfolders: Documents folder in Vista; My Documents folder in Windows XP; and Users folder on all Mac Platforms.
Can I choose or limit which type of files Student Backup will back up?
No, Student Backup will always back up the all specified files that are located in the Documents folder (My Documents folder in Windows XP) or the Users folder on all Mac Platforms.
With what types of computer is Student Backup compatible?
Student Backup will work on any laptop or workstation running the following operating systems: Windows XP, Windows Vista, Mac Intel or Power PC and Mac OS X 10.4 or later.
Why does my Student Backup program seem to stop during installation?
During the installation of Student Backup some support programs are also installed, such as Java. This activity is performed in the background and will not be visible to the installer. Please wait a while until the installation is completed. If nothing happens for a long period of time, cancel the installation and reboot your computer. Restart the installation. The install may start from the beginning resume where it left off.
In addition, the installation speed depends on your computer power and internet connection. You might be able to speed up the installation by doing the following:
1. Reboot your computer
2. Turn off any open programs
3. Disable any virus program
4. Retry the installation again
How much storage space do I have on the Backup Server for backing up my files?
Unlimited storage space for your critical work files.
What kind of internet connection do I need?
In order to backup your files each day, Student Backup requires an Internet connection with speeds of a LAN or greater. Acceptable Internet connections for our service include LAN, cable modem, mobile access cards, DSL, and T1 or T3 connections. Student Backup services cannot be utilized with a dial-up Internet connection. Almost all (over 99%) of colleges and universities in the United States provide their students with a high-speed Internet connection suitable for use with Student Backup’s services. As such, if you use your school’s Internet connection in your dorm, on-campus apartment or college residence, you will be able to use our backup service.
What happens if the internet connection or the power is lost during the backup process?
Student Backup will attempt to reconnect and continue the backup for up to eight hours; otherwise Student Backup cancels the backup and performs the next scheduled backup.
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Back-up Options
When do my files get backed up?
Student Backup software will automatically backup your files the same time every day. Leave your computer on and connected to the Internet. In the event your computer is turned off, asleep or not connected to the Internet during a scheduled backup, Student Backup will ask you to run a backup when you turn on your computer and are connected to the Internet. You have the option to change the time Student Backup performs a scheduled backup. Just open the Student Backup console from the system tray and select Preferences. You have the option to schedule a daily backup to occur 6 P.M. through 8 A.M.
How do I change the schedule time of my daily backup?
You have the option to change the time Student Backup performs a scheduled backup. Just open the Student Backup console from the system tray and select Preferences. You have the option to schedule a daily backup to occur 6 P.M. through 8 A.M.
How do I start an immediate backup within the StudentBackup program?
Click on the SB icon in the system tray for Windows or the Student Backup program name in the upper tray for Mac. Select either Backup Now to start the backup process.
Will my files get backed up when my computer is in a sleep mode?
No. However, when you resume your computer from a sleep mode, the Student Backup program will remind you that you have missed a scheduled backup and ask if you want to now perform a backup.
Will my files get backed up when my computer is still on, but I have closed the cover of my laptop?
No. Closing the cover of your laptop is equivalent to putting the computer into a sleep mode. However, when you open the cover to the laptop, the Student Backup program will remind you that you have missed a scheduled backup and ask if you want to now perform a backup.
How do I check if the Scheduled Backup was performed successfully?
You can check the status of your daily scheduled backups by going to the Student Backup option menu (Click on the SB icon in the system tray for Windows or the Student Backup program name in the upper tray for Mac) and select Backup Status. In that window you will also see how much storage you have used for your files.
How long will a Scheduled Backup take?
The backup process takes less than one hour for a complete backup, and usually five minutes or less for an incremental backup.
How do i perform a test connection?
Please do the following:
- Open the Student Backup option menu. (Click on the SB Icon in the System Tray for Windows; Student Backup program name in upper tray for Mac.)
- Select Test Connection
- After a few seconds your connection to the Student Backup server with be confirmed.
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Security and Privacy
How do I check or change my Personal Information?
Click on the Student Backup option menu (Click on the SB icon in the system tray for Windows or the Student Backup program name in the upper tray for Mac) and select Open Console. In the Personal Info window you will see your account data, such as your username and email address. You are able to edit your account data here.
How secure and safe are my files?
Your files are protected via military grade encryption, the highest level of encryption security (a mathematical formula that scrambles a data file) that is available today. Only you possess the unique serial number, username and password to access your account and for disaster recovery. Even Student Backup will not have the ability to unlock or access your files. Student Backup uses multiple and redundant servers to ensure your files will be available for recovery.
When I enter my serial number during installation, I get an error it was used too many times?
After you have successfully installed Student Backup and you are trying to reinstall Student Backup from the CD, please select Reinstall (not install) when the installation window opens up.
Will Student Backup affect my computer’s performance?
No, Student Backup will not affect performance. Student Backup runs in the background and does not prevent you from using your computer, internet, or any application.
Can my computer get a virus from the server storing my files?
No, you cannot get a virus from the server. Your files are stored exactly as they are sent to Student Backup and do not interact with any other files on the Student Backup server.
Can I use the same Student Backup account on more than one computer?
No. If you use the same Student Backup account on more than one computer, the Scheduled Backups will not perform properly and you will lose your backed up files on the Student Backup server.
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