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We want you to have an excellent experience using Student Backup. To help, we have provided answers to the most frequently asked support questions, both operational and technical.
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Click on any Topic below to see all Frequently Asked Questions |
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| General Questions
How can I get more information about Student Backup?
Will Student Backup work if I take my computer home during the semester break, or do I have to be at school in order for Student Backup to work?
Student Backup will work if you take your computer home from school as long as it is connected to the internet using all connection services except for a dial-up.
Why is there an SB icon on the bottom right of my screen (Windows 7, Vista, & XP)?
The SB icon signals the user that the program is running and gives you access to the program console.
Why “backing up your documents remotely” is considered more beneficial?
The data is immediately stored off-site using an automated backup system. Only an internet connection is needed, eliminating the need for expensive backup equipment and media. Because the system is automated, no user interaction is required.
After I installed Student Backup on my Mac, I can’t remove my Student Backup CD.
Just restart your Mac computer. You then will be able to eject the CD.
I do not see my school name on the list!
During the Student Backup installation, we ask you to select your school name from a list as part of the registration process. We have tried our best to use the actual school name and not its nickname or initials, although you may find, for example, Miami University listed as University of Miami, or visa versa.
If you do not find your school name, please go to the top of the list and select "Other;" you will be able to carefully type the proper school name in the dialog box.
Is the Student Backup service associated with the college where it was bought?
No; the Student Backup service is associated with the computer on which it is installed.
You can transfer the service to another computer when you replace the computer it is
registered to.
Why does my Student Backup icon appear all black?
Most computer users set their display color setting to 32-bits to get the most benefit from their monitors. Either by user choice or due to running some game programs, the color is reset to 16 bit in order to get a slightly better performance of the computer. At this setting the Student backup icon will appear all black. To change your color setting to 32 bit, go to Display Setting in your control panel and reset it to 32 bit.
Changing Computers? (for either PC or Mac)
When you purchase a new computer (PC or Mac) and you want to transfer your Student Backup program to the new computer, just reinstall the Student Backup program by doing the following.
Go to www.studentbackup.com and select Login To Your Account. Please login with your username and password (there will be a hint if you have forgotten your password).
Click on the Reinstall tab. Then, check Option at the bottom of the page.
Click on Move License, download the file and start the installation.
Your serial number will be displayed in the Reinstall window. Copy it down.
Note for Mac users: StudentBackup.zip will appear in your Download Folder. Double click on it to start the installation.
Your Student Backup program will no longer function on your old computer.
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Restore/Recover
How do I recover my documents if my computer crashes and I have lost all my work?
Click on the Disaster Recovery icon in the upper right hand corner of the Student Backup home page (www.studentbackup.com) and follow the on-screen instructions. The computer that you are attempting to restore to must be running one of the compatible operating systems. Have your username and password available and your computer connected to the Internet, and you will be able to restore your documentss.
Recovery Encryption Key: When trying to recover your documents after a disaster and the recovery program asks for an Encryption Key, type in, (without any dashes) the Serial Number you were given with your Student Backup program.
How do I recover individual documents?
Student Backup stores two versions of your documents on its server. Click on the SB icon in the system tray for Windows or the Student Backup program name in the upper tray for MAC. Select Restore Now to start the recovery process. Select the recovery options you require. Click on the box next to the work you want to recover.
I have replaced my computer with another computer. How can I transfer my Student Backup account to my new computer?
Insert the Student Backup installation CD into the other computer. When the installation window opens up, select Reinstall (not Install). Have your Username and Password ready to complete the installation. (Note: The Student Backup program will not work properly on your old computer.) |
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| Specifications
What types of data can I back up?
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Student Backup will backup all of your word processing (Word, WordPerfect, and Pages), spreadsheet (Excel, Numbers), presentation (PowerPoint, Keynotes),.PDF (Adobe Acrobat) pages, and OpenOffice.org documents. Documents that are pre-selected for backup must be located in the following folders and/or their subfolders: Documents folder in Windows 7 & Vista; My Documents folder in Windows XP; and Users folder on all Mac Platforms.
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The following application extensions are pre-selected for backup by our service: .doc, .dot, .dochtml, .dothtml, .docx, .docm, .dotx, .dotm, .rtf, .dld, .xls, .xlt, .xlm, .xld, .xla, .xlk, .xlc, .csv, .dif, .xlshtml, .xltshtml, .xlthtml, .dqy, .gra, .xlsx, .xlsm, .xltx, .xltm, .xlsb, .xlam, .ppt, .pps, .pot, .pwz, .ppa, .pptx, .potx, .potm, .ppam, .pptm, .ppsx, .ppsm, .one, .onetmp, .onetemp, .pdf, .fdf, .xfdt, .wpt, .qpw, .ws, .wri, .odt, .ott, .sxw, .stw, .ods, .ots, .sxc, .stc, .odp, .otp, .sxi, .sti, .odf, .sxm, .smf, .mml, .pages, .template, .keynote, .key, .kth, .numbers, .nmbtemplate.
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No other application extensions, such as music, video, or image files, will be backed up by our system.
Where does my work have to be located in order to be backed up?
Your documents must be located in the following folders and/or their subfolders: Documents folder in Windows 7 & Vista; My Documents folder in Windows XP; and Users folder on all Mac Platforms.
Can I choose or limit which type of applications Student Backup will back up?
No, Student Backup will always back up the all specified documents that are located in the Documents folder (My Documents folder in Windows XP) or the Users folder on all Mac Platforms.
With what types of computer is Student Backup compatible?
Student Backup will work on any laptop or workstation running the following operating systems: Windows XP, Windows Vista, Windows 7, Mac Intel or Power PC and Mac OS X 10.4 or later.
Why does my Student Backup program seem to stop during installation?
During the installation of Student Backup some support programs are also installed, such as Java. This activity is performed in the background and will not be visible to the installer. Please wait a while until the installation is completed. If nothing happens for a long period of time, cancel the installation and reboot your computer. Restart the installation. The install may start from the beginning resume where it left off.
In addition, the installation speed depends on your computer power and internet connection. You might be able to speed up the installation by doing the following:
1. Reboot your computer
2. Turn off any open programs
3. Disable any virus program
4. Retry the installation again
How much storage space do I have on the Backup Server for backing up my documents?
Unlimited storage space for your critical work documents.
What kind of internet connection do I need?
In order to backup your documents each day, Student Backup requires an Internet connection with speeds of a LAN or greater. Acceptable Internet connections for our service include LAN, cable modem, mobile access cards, DSL, and T1 or T3 connections. Student Backup services cannot be utilized with a dial-up Internet connection. Almost all (over 99%) of colleges and universities in the United States provide their students with a high-speed Internet connection suitable for use with Student Backup’s services. As such, if you use your school’s Internet connection in your dorm, on-campus apartment or college residence, you will be able to use our backup service.
What happens if the internet connection or the power is lost during the backup process?
Student Backup will attempt to reconnect and continue the backup for up to eight hours; otherwise Student Backup cancels the backup and performs the next scheduled backup.
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Back-up Options
When do my documents get backed up?
Student Backup software will automatically backup your documents the same time every day. Leave your computer on and connected to the Internet. In the event your computer is turned off, asleep or not connected to the Internet during a scheduled backup, Student Backup will ask you to run a backup when you turn on your computer and are connected to the Internet. You have the option to change the time Student Backup performs a scheduled backup. Just open the Student Backup console from the system tray and select Preferences. You have the option to schedule a daily backup to occur any time on the hour from 12:00 A.M. through 11:00 P.M.
How do I change the schedule time of my daily backup?
You have the option to change the time Student Backup performs a scheduled backup. Just open the Student Backup console from the system tray and select Preferences. You have the option to schedule a daily backup to occur 6 P.M. through 8 A.M.
How do I start an immediate backup within the StudentBackup program?
Click on the SB icon in the system tray for Windows or the Student Backup program name in the upper tray for Mac. Select either Backup Now to start the backup process.
Will my documents get backed up when my computer is in a sleep mode?
No. However, when you resume your computer from a sleep mode, the Student Backup program will remind you that you have missed a scheduled backup and ask if you want to now perform a backup.
Will my documents get backed up when my computer is still on, but I have closed the cover of my laptop?
No. Closing the cover of your laptop is equivalent to putting the computer into a sleep mode. However, when you open the cover to the laptop, the Student Backup program will remind you that you have missed a scheduled backup and ask if you want to now perform a backup.
How am I notified that my backup has completed?
We have replaced email notification with a pop-up window that advises the date of your last
backup, your backup status, and the number of files and bytes transferred. The window
appears on your screen at backup completion.
How do I check if the Scheduled Backup was performed successfully?
You can check the status of your daily scheduled backups by going to the Student Backup
option menu (Click on the SB icon in the system tray for Windows or the Student Backup
program name in the upper tray for Mac) and select Backup Status.
How long will a Scheduled Backup take?
The backup process takes less than one hour for a complete backup, and usually five
minutes or less for an incremental backup.
How do I perform a test connection?
Please do the following:
- Open the Student Backup option menu. (Click on the SB Icon in the System Tray for Windows; Student Backup program name in upper tray for Mac.)
- Select Test Connection
- After a few seconds your connection to the Student Backup server with be confirmed.
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Security and Privacy
How do I check or change my Personal Information?
Click on the Student Backup option menu (Click on the SB icon in the system tray for Windows or the Student Backup program name in the upper tray for Mac) and select Open Console. In the Personal Info window you will see your account data, such as your username and email address. You are able to edit your account data here.
How secure and safe are my documents?
Your documents are protected via military grade encryption, the highest level of encryption security (a mathematical formula that scrambles a data file) that is available today. Only you possess the unique serial number, username and password to access your account and for disaster recovery. Even Student Backup will not have the ability to unlock or access your documents. Student Backup uses multiple and redundant servers to ensure your documents will be available for recovery.
When I enter my serial number during installation, I get an error it was used too many times?
After you have successfully installed Student Backup and you are trying to reinstall Student Backup from the CD, please select Reinstall (not install) when the installation window opens up.
Will Student Backup affect my computer’s performance?
No, Student Backup will not affect performance. Student Backup runs in the background and does not prevent you from using your computer, internet, or any application.
Can my computer get a virus from the server storing my documents?
No, you cannot get a virus from the server. Your documents are stored exactly as they are sent to Student Backup and do not interact with any other documents on the Student Backup server.
Can I use the same Student Backup account on more than one computer?
No. If you use the same Student Backup account on more than one computer, the Scheduled Backups will not perform properly and you will lose your backed up documents on the Student Backup server.
How do I use the Laptop Locator feature?
If your laptop turns up missing, you will need to utilize an alternate computer to activate the Laptop Locator feature. For the Laptop Locator feature to work you must be logged in to www.studentbackup.com with your username and password, as it is disabled otherwise. Once logged in, from the Preferences tab, follow the prompts on the screen.
Do I need any special equipment for Laptop Locator to work?
Not really. Even with no other hardware, upon activation Laptop Locator will still search and capture the time and date your missing computer logs on to the Internet, along with the IP address from where it is being used. To take full advantage of all the Laptop Locator features your laptop computer would need to have a properly working camera, microphone, and video recorder. If they don’t work correctly, the results will be compromised.
Do I have to leave my alternate computer up while Laptop Locator is running?
No. Once Laptop Locator has been activated, you can shut down the computer used to launch it.
How will I know if Laptop Locator has found my computer?
Anytime after you’ve launched Laptop Locator you can go to any computer, log into your Student Backup account, and check the Laptop Locator page for the message: “Security information has been received” in the Status area. Conversely, if the message is, “No security information has been received,” your missing computer has not yet connected to the internet.
Where do I find the information returned by Laptop Locator?
Once you are logged into your Student Backup account, go to the Preferences page and click on the Laptop Locator button. Any information recovered will display either as text or as a URL under the applicable tab. There may be multiple entries within each tab as the program continues to send new information as long as the target computer is connected to the internet.
What happens to my documents if I no longer have my computer?
A copy of your documents is stored on our server and is current up to your last backup. To access some or all documents, perform a RESTORE from another computer. Then, depending on your selection when you activated Laptop Locator, any documents you had been backing up will be deleted if you set your File Protection to ERASE (suggested).
I found my computer! How do I turn Laptop Locator off?
To turn the Laptop Locator application off, log into www.studentbackup.com with your username and password, then click on the Preferences tab. Click on the Laptop Locator button, and then uncheck the Activate Laptop Locator option. In the dropdown menu, change the File Protection setting to NONE, and then click on SAVE CHANGES.
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